I got this TomTom 550 Rider when I saw the price at about $330 in the USA because the comparable Garmin units are about $500. I have very mixed feelings about this unit so far (I've had it for about 1 month and haven't been able to truly test all features).My intended use is as my motorcycle GPS. In particular for full day(+) rides. And these are rides where I want to control and plan out in meticulous detail the route to take. Or perhaps I'd be receiving the planned route files from a friend ahead of time and would need to be able to load the route on the TomTom. If I'm just going straight to some specific-but-unknown address near me, and the ride is <1 hour, then I'm probably going to use my mobile phone.This unit does some things VERY well and I rate the 550 very highly. Example: very easy to create a very simple loop route or a route with just several waypoints on the unit itself (or with help of an Android mobile app). This is very easy. The routes are well done. And you can very easily select the amount of windiness and hilliness you desire. This feature is sometimes called "plan a thrill".Some things are AWFUL: - the unit or maps have a problem with my home address, so when I tried to get home I got an error like "no route possible". This is HORRENDOUS. Imagine being in unknown territory in the cold, rain, etc and having to figure out this problem and solve it. What if I were leading a group of other riders? Absolute nightmare stuff. Somehow, I am able to enter my home address into the unit (the address is easy to enter and find). Yet when it comes time to route myself home to my home address, the 550 suddenly no longer knows my address and can't get me home. It turns out there is a simple workaround to enter an address or waypoint NEAR my home. - I had a heck of a time figuring out how to load my own route/track files onto the memory card and onto the 550. It turns out to be a simple solution (buy a modern SD card). This is the first time in using MANY electronic devices (phones, cameras, mp3 players) where the speed of a card resulted in failure. TomTom, please make your error message more clear!!! The cards I tried weren't *that* old by any means. - Route planning software (for PC, Mac). This is a huge problem. The only official software to plan routes is the website "mydrive.tomtom.com" which I believe only allows 20 waypoints. It's very basic only. The next option is MyRouteApp (website, 3rd party). However, this requires a yearly subscription which is very costly and will soon outpace the cost of the 550 itself. I eventually found the "Tyre" app has been resurrected, is free, and can run on Win10. This seems to be exactly what I need. Unfortunately, it is developed by 1 single person! So it could die and become obsolete at any moment. - Weight and design of the mounts. Incredibly heavy. It uses ram mounts, which I like. But the GPS and cradle are so heavy that mount "falls down" after bumps. Not sure I'm strong enough to fasten the ram mount tight enough to avoid this slipping. If I ever do a day-long dirt ride, I foresee many stops to re-adjust the cradle. - support, documentation, and "is this company even real"? The documentation on how to use this unit is awful. Not enough detail (example: the SD card issue above). So then you must resort to using the "use forum" for help. You can immediately tell that there are only about 2 experts and I'm not even sure if they are TomTom employees or just fans of TomTom and help out of the goodness of their hearts. If the documentation and forums had been good, I would have solved my various problems in just several minutes. Instead, these problems took days of frustration to resolve. Support is literally non-existent, especially for USA. You can't talk on a phone or even trade emails to get support. You are on your own. And you are left wondering, is this company about to go bankrupt and close doors forever. - map updates on the unit: BE CAREFUL !!! updates need caution with this device! don't trust the unit to update correctly. failed updates cause you to lose your maps, etc and cause the unit "total failure". so, don't you dare do software updates right before an upcoming trip! i received a bunch of updates yesterday and my unit lost its maps, and eventually decided my maps should be set to Oceania. WTF! please be extremely careful with your software and map updates.Summary: Honestly, I think anyone in the USA should go straight to the Garmin options. Yet, there are things I like about the 550.This device is a strange relict from pre-smartphone days. It is not as polished and nice as the modern smartphone with a navigation app, but this device is very practical and truly useful. It is not the fastest one, but fast enough to reroute in near real-time. UI is rich but easy to use. Offline nature is also very appealing as you don't need a cell connection to get back home from the middle of nowhere.It also feels solid and survived 90+ degree ride (with direct sunlight) with no issue. The screen is not as bright as iPhone, but good enough. The screen resolution is not something to write home about, but perfectly fine for practical use cases.Frankly, I have not expected to like it and considered it a backup for the phone's navigation. However, after first use it became my primary navigation device.I have learned how to use the TomTom GPS and am satisfied with it. It's better than my 15 year old Garmin, but there are a couple of issues. The screen is very good a handling glare but some of the information on the screen is in characters too small to be easily read. The touch screen is far too sensitive. When you are trying to enter something it will react before your finger contacts the screen, often with the character next to the one you want. Finally, the documentation enclosed, and the online documentation is terrible. Fortunately there are a number of online help groups. Even a small thing, such as where the recharging port is located, is not covered and you can find numerous instances of people going online to ask for help. If you are comfortable slowly working out a device's capabilities this is a reasonable choice. If you are not device/computer savvy I suggest you avoid the TomTom 550.First off, I like that this screen is very clear like a phone screen however it's very touchy... ironically because you don't even have to touch it and it will make a selection which can be annoying. I like that there is a portrait mode so that's cool, and the mount is very nice, it's set up in a way that doesn't require you to cover the terminals when the device is not on the mount. It's nice that it shows gas stations on the map while you're driving and it shows gas stations within a specific range of your route on the overall view to the side. The screen on the Garmin Zumo 396 leaves something to be desired as it's the old style that feels like it has a piece of plastic over the screen and tends to not be as sensitive, the quality isn't as good either but I would definitely recommend the Garmin over the TomTom for all the reasons I am about to mention.The round trip feature is cool, you just give it a destination and it will create a round trip with different routes each way. The Garmin Zumo 396 beats this feature by adding a round trip option by time. Often times I want to go for a ride with no destination in mind, telling the Garmin I have 2 hours to ride, it finds a curvy round trip for me which is really cool.For the things I don't like... The UI is horribly cumbersome, to cancel a route I needed to (I returned the item) hit menu, scroll right, select "current route", select clear route... there is no x on the screen??? Garmin Zumo 396 has an x on the screen.When I used the app and sent the directions to the device, they don't maintain the settings to avoid highways etc. Also, there was a time when I did the route on the device itself and said avoid highways and it took me on "Interstate 390"... it's literally an interstate highway and I had "Avoid interstate highways" checked. The Garmin Zumo 396 has the same issue of not maintaining the route settings between phone and device but it's easily changed by hitting the wrench icon and adjusting it. On the TomTom you need to go to the menu, scroll right, select "current route", select avoid parts of route, select the highway in the list of directions... it will avoid that part and then try to get you back on the highway farther down so you need to repeat this over and over.The device connected to my phone easily enough the first time but then it will not reconnect afterward, or it will reconnect for traffic but not notifications. Apparently there is some issue with iOS 13. The Garmin Zumo 396 connects with no issue every time. The TomTom only displays phone and text notifications, the Garmin shows all notifications and has a media control option as well if you happen to be listening to music. Not that I will use the media player while riding a motorcycle, just wanted to point out how much better the Garmin is.I expected the TomTom to be able to keep track of my trips so if I take a trip that I particularly like I could save it, unfortunately it does not do this... but guess what does? The Garmin Zumo 396 saves your trips for 6 months and you can save them as "tracks".TomTom's edit route feature is pretty useless, as mentioned before when I had to manually remove highways. On the Garmin Zumo 396, if you want to take a different route and edit your route you simply click edit, then touch the road you want to take instead and the route gets recalculated, it's a really simple process and it even tells you how many minutes you're adding from your changes.I read nearly every review for both the TomTom Rider 550 and the Garmin Zumo 396 and while both had their quirks, the TomTom always seemed to be the one that came out on top based on reviews. I have absolutely no idea why, the Garmin is so much better in nearly every respect. And in the few cases where the TomTom wins out, it's so useless that it makes no sense to go with the TomTom. Don't buy this, buy the Garmin Zumo 396 for the same price and actually enjoy your GPS. Even if you want a GPS and don't care about the phone features, the Garmin is still so much better, you won't regret it.El dispositivo promete hacer muchas cosas, siempre y cuando tenga una conexión estable con el celular (para uso de datos) y los auriculares, mediante Bluetooth. El Rider 550 tiene fallas reportadas de Bluetooth con varios modelos de iPhone, y TomTom lo sabe desde hace tiempo pero no ha corregido estas fallas (se puede verificar buscando en Internet "fallas Bluetooth TomTom Rider 550"). Asimismo, hay algunos inconvenientes en la calidad del audio con los auriculares. En mi caso costó trabajo emparejar un iPhone SE y un Sena SMH5, aun cuando el soporte técnico de TomTom los reconoce como dispositivos compatibles. La solución fue no conectar el GPS ni el celular al wifi de la casa al momento de emparejarlos, es decir, el Rider 550 únicamente tiene conexión de datos a mi celular (con mi plan de datos actualizo mapas) y al momento de emparejarlos me aseguro de tener apagado el wifi de mi celular. Aún así en año y medio de uso, la conexión Bluetooth no es estable con el iPhone. No he probado con Android pero por lo reportado en foros es muy estable la conexión entre dispositivos.Sin el celular y los auriculares conectados el Tomtom pierde mucho atractivo, aunque sigue siendo un dispositivo muy bueno en cuanto a rapidez y capacidades. Es una lástima que tras más de aproximadamente dos años y medio o más de que salió al mercado este GPS, TomTom no haya corregido el problema y su soporte técnico sea tan deficiente, al menos en México es inexistente. Toma esto en cuenta para cosas de garantías.Definitivamente es un dispositivo que vale la pena comprarlo pero en oferta. Tiene muchas opciones para el trazo de rutas, avisos, etc. La ventaja de usar un aparato de estos en lugar de tu celular es que, entre otros beneficios, en caso de emergencia siempre tienes tu celular contigo y no en el manillar de la moto, pero si no sirve o sirve a medias el Bluetooth pierde atractivo.Use it on a Bike trip(8/14/19 to 8/21/19) on the Eastern side of the USA. After putting in all the plan stops for an 8 day trip, the unit fail. Would not update or allow new destinations to be uploaded. An error of saying TomTom was down, and would not pair with my tablet to the unit, or when send destiny to it from phone, it didn't work Also put in NO UNPAVED ROADS on the unit, I had to drive my Harley on a 10 mile gravel road to get to my destination. Don't know it this is a bad unit, or something else. Payed a lot of money to end up using a paper store bought map to finish off our year planned triphad a Rider 400 that I liked, great UI and the PC software was good for designing and loading routesthat one had the well documented problem of leaking water inside, motorcycle units need to be waterproofthe 400 eventually died from water exposure, no warranty as it was 2 years oldAmazon put the 550 on sale at a good price, was supposed to have fixed the leakage issueagainst my better judgement I bought one as I still had the mount of the bike and was familiar with the productthe 550 also leaksafter a wet day, the screen is fogged for a week, touch still works, but hard to see anythingwhat I've started to do is open the unit up and put in sunlight for a day, then close upthis does work for removing the moisture, but not a good solution on a multi-day tripthis unit is obviously going to fail from the repeated moisture exposurewhen that happens I'm gonna join the Garmin crowdYa llevo varios meses usándolo y me a funcionado muy bien, rutas adecuadas, en carretera es una cosa tremenda!!! Para ciudad no es perfecto, o sea no es un celular con GPS, hay que ser realistas, yo primero busco el lugar en el celular y luego lo ubico en el GPs y me envía por la ruta más rápida sin problemas, después lo guardo en mis lugares y leeeeesto, si está caro pero yo lo compré en un buen fin a mitad de precio ??1. Unit is advertised on amazon as a 5", it is only 4.3", and yes that does make a difference.2. Even though I only paid $403 (+tx) for it, that is still a lot of money for a gps considering what the equivalent car gps goes for. The only real difference if the waterproof feature.